Privacy Policy

Privacy Policy for Dubai Desert Safari Booking

Introduction

Welcome to Dubai Desert Safari Booking (hereafter referred to as “we”, “our”, or “the Company”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of data when you interact with our website at https://dubai-desert-safari-booking.terratrek.net and its associated services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website and any subdomains or pages linked thereto.
  2. Mobile applications and software developed by us.
  3. Online services and products offered through these platforms.
  4. Interactions between users and our team via emails, phone calls, text messages, and social media.

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

When you engage with us in the following ways:

  1. Using Our Services: As an authorized user, your account information, including login credentials and profile details, will be collected and processed.
  2. Visiting Our Websites: We log non-personal data such as IP addresses, browser types, and pages visited to improve website functionality and analytics.
  3. Communication: You may receive communications from us, and we respect your choice to opt-in or opt-out of these at any time.

Personal Data Collection

We gather various categories of personal data, including:

  1. Account Information: This includes user names, passwords (hashed and salted), and account settings.
  2. Payment Details: Credit/debit card numbers, expiration dates, and payment history are securely stored for transaction processing.
  3. Financial Records: We may collect bank account information for direct payments or financial services we offer.
  4. Purchase Data: Details about products or services purchased, including quantities, prices, and delivery addresses.
  5. Mobile Device Identifiers: Unique device identifiers and mobile app usage data to enhance user experience.
  6. Location Data: Information from GPS signals when you use our location-based services (with your consent).
  7. Feedback and Reviews: We value your input and may collect feedback, survey responses, and product reviews.
  8. Social Media Profiles: When you choose to log in or share content via social media platforms, we may access certain profile information from these accounts.
  9. Product Preferences: Data about products viewed, searched for, or added to shopping carts can help personalize your experience.

Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixel tags) to enhance your browsing experience and gather analytics:

  1. Strictly Necessary Cookies: These ensure basic functionality of our website and are essential for secure login.
  2. Preference Cookies: Tailored settings and preferences are saved to improve your user experience.
  3. Analytics Cookies: We use these to understand how visitors engage with our site, providing insights for improvement.

Users can manage non-essential cookies through our Cookie Manager or by adjusting their browser settings.

Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes it was collected for. Once these purposes are met, we will securely delete or anonymize your data:

  1. Legal Compliance: We may store data longer to comply with applicable laws and regulations.
  2. Business Needs: Data retention periods vary based on our legitimate business interests, such as fraud prevention and customer support.
  3. User Consent: In cases where you explicitly consent, we may keep your data for longer periods as specified in our agreements.

Security Measures

We have implemented robust security protocols to protect personal data from unauthorized access, disclosure, alteration, or destruction:

  1. Encryption: Data is encrypted during transmission and at rest using industry-standard encryption technologies.
  2. Access Controls: Strict access controls are in place, ensuring that only authorized personnel can access sensitive information.
  3. Regular Audits: We conduct periodic security audits to identify and mitigate potential vulnerabilities.
  4. Data Backup: Regular data backups ensure recovery in the event of system failures or data breaches.

Children’s Privacy

Our services are not intended for children under 18 years old, and we do not knowingly collect personal information from this demographic. Parents or guardians should supervise their children’s online activities and educate them about internet safety.

Your Rights (Geography Dependent)

Depending on your location, you may have specific rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you.
  2. Rectification: If your data is inaccurate or incomplete, you have the right to ask for corrections.
  3. Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data.
  4. Restriction: You may limit our processing of your personal data under specific conditions.
  5. Data Portability: This allows you to receive a copy of your data in a structured format.
  6. Objection: You have the right to object to the processing of your data for specific purposes.
  7. Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.
  8. Complaints and Appeals: You can file complaints or appeals with relevant supervisory authorities if you believe your privacy rights have been infringed.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be posted on our website with an updated revision date. We encourage you to review this page periodically for the latest information.

Contact Information

For questions, comments, or requests related to data privacy:

  • Email: [email protected]
  • Mail: Data Protection Team, Dubai Desert Safari Booking, [Provide Address]